Customer Help Center

Q: Do I need a special program or app to use the journals?

A: Nope! All of our digital journals are PDF files and can be used on any device that supports PDFs. You can also print them at home or with a professional printer.

Q: Are your courses faith-based or clinical?

A: Many of our courses are clinically informed and grounded in therapeutic frameworks. If a course is also faith-based, it will include a biblical integration disclaimer in the description.

Q: I need help with my order. What should I do?

A: Please message us in the Help Center with your order number and the issue. We typically respond within 1–2 business days.

Q: Do you offer custom bundles or discounts?

A: We occasionally offer discounts or bundle deals — be sure to join our newsletter to get updates and promotions sent to your inbox.

Q: How do I access my digital downloads after purchase?

A: After checkout, you’ll receive an email with a direct download link. You can also access your products via your Payhip account if you created one during purchase.

Q: Are your products available outside the U.S.?

A: Yes! All of our digital resources and courses are available worldwide. For physical products, shipping may be limited — please contact us with questions.

Q: How long will I have access to the courses I purchase?

A: Courses come with 6 months of access from your date of purchase. This gives you plenty of time to work through the material, reflect, and grow.

Need more time? Just email us — we’re happy to offer a free extension if needed. We're here to support your wellness journey at your pace.

Q: How long can I access my journals or downloadable resources?

A: All downloadable journals and devotionals are yours to download and keep forever. You can print them, save them to your device, or use them digitally as needed.

Q: What if my course access expires before I finish?

A: We get it — life happens! If your course expires and you need more time, just reach out. In most cases, we’ll gladly extend your access free of charge.

In the future, we may also offer re-activation options for a small fee to reopen access after expiration.

Q: How is coaching different from therapy?

A: Our coaching is educational and supportive, but it’s not therapy or clinical treatment. It helps you set goals, build strategies, and apply wellness tools — but does not involve diagnosis or medical care.

Q: What happens if I miss my coaching session or need to reschedule?

A: We understand that life happens! You can reschedule your session up to 24 hours in advance with no penalty. Just message us in the help center to request a new time.

If you miss your session without notice, that time is reserved and will be considered forfeited. No refund or credit will be issued for no-shows.

💡 We encourage you to treat coaching sessions like a sacred appointment — we’re here to support your growth!

Q: Can I reschedule my coaching session more than once?

A: You may reschedule your session once, as long as you give at least 24 hours’ notice.

If you need to reschedule again after that, a new booking and payment may be required. If an emergency comes up, reach out — we understand life happens and will do our best to accommodate you.

Q: Are coaching sessions confidential?

A: Yes. While coaching is not therapy, we treat your sessions with care and confidentiality.

Please note that coaching is not HIPAA-protected and does not include medical record-keeping.

Q: Can I request a refund if I’m unhappy with my session or course?

A: We do not offer refunds for digital products or coaching. All sales are final.

If you have concerns, please reach out and we’ll do our best to support you within our policy.

Q: What’s your store credit policy?

A: Store credit is only available for physical products that arrive damaged or incorrect.

All requests must be submitted within 7 days of delivery. We do not offer store credit for digital items or coaching.

Q: Where can I read your full policies?

A: You can view our full Terms of Service, Privacy Policy, and Disclaimer in the footer of our website. Our Refund Policy can be found on this page [Help Center].

All digital products — including downloadable journals, devotionals, and courses — are non-refundable. Due to the nature of digital delivery, all sales are final and we do not offer store credit on digital items.

If you receive a damaged or incorrect item, we’re happy to offer store credit or a replacement.

• Contact us within 7 days of receiving your item
• We do not offer refunds, only store credit for physical goods

Coaching sessions are non-refundable. Your time slot is reserved specifically for you. You may reschedule your session once, as long as you give at least 24 hours’ notice. If you miss your session without notice, that time is reserved and will be considered forfeited .No refund or credit will be issued for no-shows.